Terrace Cafe · Android & iOS

Privacy Policy

Terrace Cafe is operated by HEJ NONA DOOEL (Heynona) in North Macedonia. For privacy questions or requests, contact artanbayram03@gmail.com. This policy covers the Terrace Cafe game, including its account, cloud-save, social and purchase features. HEJ NONA DOOEL is the game operator and data controller.

Information used by the game

• Account information: a player identifier and, when you choose Google or Apple sign-in, the identity information those services provide, such as your email address and name. We do not receive your Google or Apple password. Guest play also uses a player identifier.
• Game information: your levels, puzzle results, cafe layout, inventory, currencies, rewards, settings and other progress. Some information is stored on your device; cloud-connected features store it through our backend. Leaderboards display your chosen player name and game results to other players. We store your in-game friend relationships and blocked-player list. Friends can see your chosen preset avatar and café layout. We do not request access to your device address book. Friend lookup uses an exact friend code or verified linked email; your email is not displayed to other players. Safety reports include the reported name, reason and the player identifiers needed to investigate them.
• Purchases: product identifiers, transaction identifiers or purchase tokens, verification results, delivery or consumption status where recorded, refund or revocation status and the items credited to your game. Apple and Google process payments; we do not receive your full payment-card details.
• Technical information: network requests and service logs may contain IP addresses, approximate region inferred from IP addresses, timestamps, device or app information and error details needed to deliver and protect the service.
• Support: the information you choose to send when contacting us.

Optional café reminders and notification data

Notification features are available in app versions that include café reminders. You can choose lives-refilled, daily-gift and return-to-game reminders. Sending these reminders is optional and requires your in-app choice and the notification permission provided by Android or iOS. You can play without enabling them. Return-to-game and reward reminders promote continued use of Terrace.

To manage reminders, the app creates an installation identifier and associates it with your guest or linked player account. Our backend stores the installation identifier, platform, reminder settings, language, UTC time-zone offset, last activity time and whether the app was in the foreground at its last update. These settings and activity records can be sent even when reminder delivery is disabled, so we can respect your choices, associate the correct account and avoid contacting an active player. A UTC offset is used for local quiet hours; we do not request precise location for reminders.

When you enable delivery, Firebase Cloud Messaging registers the app installation and supplies an installation identifier used to address notifications. On iOS, Apple Push Notification service also uses an APNs registration token. Google and Apple process the identifiers, notification content and technical delivery information required to route the notification. Firebase may also process app version, device/OS information, language and related technical metadata. Our Supabase backend stores the Firebase delivery identifier while delivery is enabled. We do not use notification identifiers for cross-app advertising tracking or sell them.

We use your game progress, lives/refill state, unclaimed daily rewards, activity time and chosen reminder categories to decide whether a reminder is relevant. We record the reminder category, send attempt and outcome, timestamps and when a notification opens the app, to enforce frequency limits, troubleshoot delivery and understand reminder use. These records are linked to your player account. Firebase Analytics is not enabled for this notification feature.

Our current automated reminders are limited to one per day and three per week, with sending limited to 10 am–9 pm using the device time-zone offset most recently supplied to us. Delivery can be delayed or prevented by your device, network or notification settings. Notification text may appear on your lock screen according to your device settings.

You can withdraw permission for reminders at any time in Settings → Café reminders → Allow reminders, change individual reminder categories there, or disable Terrace notifications in your operating system. Turning off reminders stops future delivery after the change is processed; an already delivered or in-flight notification may remain. Disabling reminders does not delete your account, settings or historical delivery/open records. Uninstalling alone does not delete backend records. Contact us to request deletion of reminder records without deleting your game account, or use account deletion to remove the account and its associated reminder records.

We rely on your consent for optional reminder delivery, including promotional return/reward messages. Withdrawing consent does not affect the lawfulness of earlier processing. We use account-linked installation settings and activity information to provide the reminder controls you request and for our legitimate interests in respecting opt-outs, limiting messages, avoiding duplicates and operating the service securely. You can object to direct marketing and associated reminder selection at any time by switching reminders off or contacting us. Reminder records are retained with the associated account for these operational purposes until the account or records are deleted; opt-out alone does not trigger automatic deletion. Provider logs and backups are subject to the retention limits described below.

Advertising and tracking

The Heynona edition may show a Google AdMob interstitial after three consecutive puzzle wins, at a break after the result screen. Ad availability is not guaranteed. Earlier builds with advertising disabled do not initialize the advertising SDK. We request non-personalized ads. When advertising is enabled, Google's SDK may collect and share IP addresses (including approximate location), device identifiers, ad interactions and diagnostic information for ad delivery, measurement and fraud prevention. Non-personalized ads still involve data processing. We use Google's consent tools before requesting ads where required, and Settings provides ad privacy choices when available. We do not sell personal information or request permission for cross-app advertising tracking. Optional Google and Apple sign-in is handled under those providers' privacy policies. Read Google's Privacy Policy (https://policies.google.com/privacy) and Apple's Privacy Policy (https://www.apple.com/legal/privacy/).

Why information is processed and shared

We use information to run the game, save and restore progress, verify purchases and rewards, prevent fraud, maintain security and respond to support requests. Our service providers include Supabase for authentication and backend hosting, Google and Apple for sign-in and purchases, Google Firebase Cloud Messaging and Apple Push Notification service for notification delivery, and our website/email hosting providers for support. Apple authorization tokens, when available, are encrypted on our backend for revocation on deletion. Information is shared with these providers as needed for those functions, and may be disclosed when legally required.

Where applicable, processing relies on providing the service you request, legitimate interests in operating and securing it, legal obligations, or consent for advertising processing that requires consent. Providers may process information in countries outside your home country under their applicable data-protection arrangements.

Purchases, refunds and support information

Our refund policy and purchase-support instructions explain that we do not offer discretionary change-of-mind refunds, while preserving applicable consumer rights and Apple or Google refund policies. Refund eligibility is a purchase matter; it does not limit your privacy or account-deletion rights.

To resolve missing purchases, verify delivery, investigate fraud or handle refunds, revocations and disputes, we may use transaction or order identifiers, verification and delivery records, game entitlements, and the information you send support. Relevant purchase records may be exchanged with Apple or Google as needed for these purposes, under their purchase processes and applicable law. We do not receive your full payment-card details. We do not automatically share optional item-consumption information for refund decisions without any consent required by the store or applicable law. Limited transaction records may be retained as described below even after account deletion; deletion does not automatically refund a purchase.

Policy acknowledgment

App versions with the first-use acknowledgment save the Terms and Privacy Policy version and acknowledgment time on your device. This avoids repeating the notice on each launch; reinstalling, clearing app data or a new Terms version may show it again. This record is not consent to advertising or tracking. Choosing to play does not waive your privacy rights, and any optional processing requiring consent has a separate choice. Full policy copies are bundled for offline reading in the updated app; the online pages identify the latest versions.

Your choices and requests

You can play as a guest and optionally link Google or Apple to save access to your café. Linking a social sign-in is not required to buy items. Keep access to your saved café to recover its purchases. You can change your displayed name/avatar and report or block a player through the profile or leaderboard. Blocking removes friendship and prevents requests and café visits between the accounts.

Delete your Terrace account

Open Settings → Delete account → Permanently delete. This removes the authenticated account, identity links, café, progress, inventory, friend relationships and our associated personal game data. It clears the deleted account's local game cache and session. This action cannot be undone and does not issue purchase refunds. Signing out or uninstalling alone does not delete cloud data.

If you cannot open the app, request deletion by emailing artanbayram03@gmail.com with the subject Terrace account deletion. Include your player identifier (available in Settings) or linked account email. We verify ownership without asking for your password or payment-card details. Contact the same address for access, correction or other privacy requests. We aim to respond within 30 days and will explain any legally permitted extension.

For older Apple links where no revocation token was retained, we still delete Terrace data and show instructions to stop using Sign in with Apple for Terrace in your Apple account settings. Where we hold a token, we revoke it as part of deletion.

Depending on your location, you may also have rights to restrict or object to processing, obtain a portable copy, withdraw consent or complain to your local data-protection authority.

Retention and security

We retain information for as long as needed to provide the service and for applicable security, fraud-prevention, transaction and legal purposes. Deleting an account removes active personal game data. Limited purchase verification/refund records remain detached from the player profile to prevent receipt reuse and handle store disputes. Safety reports may retain the reported content and review outcome, with deleted account references removed, when needed to investigate abuse. Infrastructure logs and backups may persist under our providers’ retention cycles; they are access-restricted and are not used to restore a deleted account into active play. We retain these exceptions only as needed for security, transaction handling or applicable legal obligations and review their necessity. We use access controls and service security measures to protect information, but no system can guarantee absolute security.

Children and changes

Terrace Cafe is intended for adults and teenagers aged 13 and older, and is not directed to children under 13. If you believe a child has provided personal information that should not be held, contact us so we can investigate and address it. We may update this policy as the game and its services change. The date above identifies the latest version.

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